Refund policy

We want you to be happy with your order. If something isn't right, please get in touch and we'll sort it out.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, contact us at harper@drinkmori.co.uk before the 14-day period expires.

Condition of returned goods

To be eligible for a return, goods must be unopened and unused, in their original packaging. We are unable to accept returns of opened products for hygiene reasons, unless the item is faulty.

Return postage

Unless the item is faulty or we made an error with your order, return postage costs are your responsibility. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Please do not return goods without contacting us first — email harper@drinkmori.co.uk and we'll confirm the return address.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days to your original payment method. We will refund the price of the product. Original delivery charges are non-refundable unless the return is due to our error or a faulty product.

Faulty or damaged goods

If your order arrives damaged or faulty, please email us at harper@drinkmori.co.uk with a photo of the damage. We'll arrange a replacement or refund straight away — you won't need to return the item in most cases.

Subscriptions

For subscription cancellations, please see our Subscription Policy.

Contact

Any questions? Email harper@drinkmori.co.uk and we'll get back to you as soon as possible.